The short answer
Arrange terminal assistance through your airline and confirm the road journey separately. Ask for one meeting point that both teams can use. Tell the road provider whether you will transfer to a vehicle seat or need to travel in your wheelchair, and get the boarding arrangements in writing.
Confirm who handles each part before flying
FDF asks travelers who need airport assistance to notify their airline or travel agent when booking and at least 48 hours before departure. Ask where your own wheelchair will be returned at FDF and where airport staff can accompany you. Then give that information, your flight and your contact number to the road provider. Ask who will tell the driver when you are ready.
Will you stay in your wheelchair during the ride?
If you can move to a vehicle seat, agree on any help you need and confirm how the chair will be loaded and stored. If you need to remain in your wheelchair, ask the provider to confirm a suitable vehicle, ramp or lift limits and wheelchair and passenger restraints. Give the chair type, dimensions and weight, along with the number of travelers and bags. Confirm these details for the actual vehicle assigned.
Where will you meet your driver at FDF?
FDF says wheelchairs carried in the hold are given priority on arrival. Confirm where yours will be returned and allow time for the handoff. The public taxi rank is at Door D in arrivals. For a prearranged ride, use the landmark agreed with your provider, confirm a step-free route from the assistance handoff to the vehicle, and keep the meeting instructions available offline.
What if the wheelchair, driver or vehicle is delayed?
If your equipment has not arrived, tell the assistance team or airline baggage staff and update your driver or dispatcher before leaving arrivals. If the driver is missing or the vehicle differs from the one agreed, contact dispatch from the confirmed meeting point. Ask for a new meeting plan and reconfirm boarding, restraints where required, capacity, waiting terms and fare before accepting a replacement.
Can the vehicle reach the entrance you need?
Ask the hotel or host where the driver can stop and what lies between that spot and reception or the rental door. Check steps, slopes, surfaces and gate access. For a hillside rental in Martinique, share a pin for the usable vehicle entrance, together with a contact who can explain the approach if the driver needs help.
Match your wheelchair needs to the journey
| Your situation | What to confirm |
|---|---|
| You can move to a vehicle seat | Confirm help with boarding and room to store the wheelchair and luggage. |
| You need to remain seated in your wheelchair | Confirm that the specific vehicle and its boarding and restraint equipment can accommodate you and your wheelchair. |
| The meeting point or vehicle changes | Contact the dispatcher and confirm the step-free meeting route and vehicle suitability again. |
Save your arrival checklist
- Flight number and arrival date at FDF
- Airline assistance request and wheelchair return point
- Agreed meeting point, step-free route and dispatcher contact
- Wheelchair type, dimensions and weight, boarding needs, passengers and bags
- Exact destination entrance and written arrangements for delays or changes
Copy this transfer enquiry
Copy, fill in and send these details in your request. Do not post personal travel details publicly.
Hello, I am arriving at FDF and would like to check whether a suitable transfer is available. Flight and arrival date: __. Wheelchair type, dimensions and weight: __. I can transfer to a vehicle seat or need to remain in my wheelchair: __. Passengers and luggage: __. Assistance handoff point and destination entrance: __. Please confirm the meeting point, boarding arrangements, vehicle, waiting terms and fare in writing.
Sources and scope
Airport assistance and road transport are separate arrangements. Confirm your assistance with the airline and the vehicle and meeting point with the road provider. A transfer enquiry does not confirm an adapted vehicle or a reservation.